Empower your support team to deliver great customer service by integrating Typeform with Zoho Desk.
Still manually collecting customer issues submitted in form and added them as a ticket in Zoho Desk?
Manually gathering data from the form is monotonous and time-consuming. With Typeform, remove that friction and make this experience interactive,conversational and delight the customers.
The Typeform Extension for Zoho Desk makes it simple to collect customer support requests from any medium through Typeform and tickets will be automatically created in Zoho Desk when a new Typeform submission is received.
Step up the customer support by connecting the Typeform with Zoho Desk the way you want by mapping the Typeforms' fields with the relevant fields in the Zoho Desk,which helps the support agents to get complete information for the support tickets they've raised,enables them to follow up more quickly which reduces the response time.This results in delivering a superior support experience to the customers and efficient resolution to the customer problems.
Key Features:
- Ability to convert the Typeform entries into a new ticket in Zoho Desk each time with every new form submission.
- Map the Typeform to the corresponding departments in the Zoho Desk to capture the customer requests/complaints contextually.
- Map the Typeform fields to already existing fields/new fields with Zoho Desk.
- Collect required data from the Typeform fields and automatically send them to the equivalent fields in Zoho Desk.
- Deliver personalized customer service experiences
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