Boost productivity of the customer facing teams by integrating Magento with Zoho Mail.
Magento is one of the most powerful,flexible and scalable ecommerce platforms available in the market.With a lot of customer queries coming in,the support team might find it difficult to switch tabs to know about the customer raised a ticket for which order in the Magento store and respond to the customer regarding their order status through email (Zoho Mail).
By integrating Magento with Zoho Mail,makes it easier for the support agents to view and access Magento store orders,payments and shipping information for the corresponding email address in Zoho Mail, without navigating to the Magento account, which facilitates the support agents to communicate faster and contextually with the customers regarding their orders,sweep away the customers' concerns swiftly and deliver exceptional support to keep the customers happy and satisfied.
Key Features:
- Keep track of the customers' orders,payment, and shipment information for the ten most recent Magento orders for the corresponding email address in Zoho Mail.
- Real-time single direction synchronization of your Magento store orders,payment & shipment data into Zoho Mail.
- Any changes in Magento store order status will automatically reflect the same status in Zoho Mail.
- Map navigation is available for billing and shipping addresses
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