Optimize the Support Agents Productivity by Integrating Magento with Zoho Desk
Customer support is key to a successful ecommerce business.Connecting Magento with Zoho Desk helps the support agents to communicate faster and contextually with the customers regarding their orders and delivers a better support experience.
The Magento Extension for Zoho Desk enables customer support agents resolve customer tickets faster by simply creating tickets for Magento customers and tracking their orders,payment,& shipment information from the Zoho Desk inside ticket details page, without navigating to the Magento Store.
Key Features:
- View your customer's order,payment,shipment and the rest of their details (including price, quantity, and notes) without leaving the Zoho Desk interface.
- Any changes in Magento store order status will automatically be updated in Zoho Desk.
- Map navigation for billing and shipping address.
+
