By integrating Zoho Inventory with Amazon, you can track all your sales activity from Zoho Inventory without needing to switch back and forth between Amazon Seller Central. This includes:
Viewing all this data from Amzon orders within Zoho inventory allows you to manage your sales efficiently and keep your customers informed.
This integration also eliminates the need for manual data entry as it operates bidirectionally, ensuring that information is consistently updated across both platforms in real-time. It also allows you to access accurate information quickly and make decisions based on real-time data.
Let's break down how this Zoho Inventory Amazon integration benefits your business:
1. Two-way Data Synchronization:
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Customers: Amazon customer details syncing with Zoho Inventory may be limited to only certain fields, such as customer names, email addresses, and shipping details. This means that additional customer information such as phone numbers, addresses, or purchase history may not be synced between Zoho Inventory and Amazon orders. This is due to data protection laws set by Amazon.
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Products: Bi-directional syncing ensures both platforms reflect product updates. You can create products in Zoho Inventory and push them to Amazon, and vice versa. Updates like price changes or descriptions will also be reflected in both systems.
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Orders: Amazon orders can be automatically imported into Zoho Inventory as sales orders. This eliminates manual data entry and reduces errors. You can also choose to sync only orders that have been fulfilled or confirmed. Zoho Inventory can send order updates back to Amazon, depending on your fulfillment setup.
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Inventory and Stock Count: Inventory levels for your products are constantly updated across both platforms. Whenever a product is sold on Amazon, Amazon Seller Central detects a change in stock quantity for an FBA item. Zoho Inventory automatically updates stock quantity. Similarly, when a product is sold on Zoho Inventory, the stock quantity is automatically updated on Amazon Seller Central. This helps to keep inventory levels consistent on both platforms, resulting in smoother operations. This ensures you always have accurate inventory data at your fingertips.
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Shipment Data: Shipment details, including chosen carriers (Amazon's partnered or third-party), are also synchronized. This allows you to track the entire fulfillment process within Zoho Inventory.You can also view delivery status in real-time, as well as track any delays or issues. This helps you stay on top of all your orders and ensure that your customers receive their products on time.
2. Managing FBA Orders in Zoho Inventory:
When a customer places an order for an FBA (Fulfillment by Amazon) item on Amazon, the order is automatically recorded in Zoho Inventory as a force-fulfilled order. This means that the order cannot be edited, or the shipping status changed within Zoho Inventory, as it is being managed and fulfilled by Amazon. This means that the order is managed entirely by Amazon, including shipping and tracking. As a result, you won't be able to modify the order or alter its shipping status within Zoho Inventory
3. Automatic Stock Updates:
Inventory levels in Zoho Inventory automatically adjust based on stock updates in Amazon Seller Central, ensuring that your inventory levels remain accurate and up-to-date across both platforms. It also eliminates the need to update inventory levels, saving time and resources. Using automatic stock updates can save businesses time and money by reducing the need for manual inventory tracking and updating. This eliminates the need to hire additional staff or allocate resources for this purpose, resulting in cost savings.
4. Shipment Management:
To initiate the shipment process, Sellers must manually select shipping carriers (either Amazon's Partnered Shipping carriers or Third-Party) within Zoho Inventory for customer orders. Once you select the carrier and request shipment for FBA items within an order,Amazon then ships the product to the customer and automatically records tracking information in Zoho Inventory. The customer is notified of the shipment status via email.
As the shipment progresses, Amazon updates the shipping status in Zoho Inventory. This allows you to track shipment status, order-related details, inventory data, product availability, and order status in real-time within Zoho Inventory, without having to navigate to Amazon Seller Central. This helps businesses identify and address any issues that may arise and ensure that orders are delivered on time to their customers. Additionally, it provides businesses with insights into their supply chain and operations.
5. Improve your Customer Support (with Zoho Desk Integration):
In addition to the Amazon integration, we've also integrated Zoho Inventory with Zoho Desk for efficient management of customer inquiries, issues, and feedback.
Here's how it works:
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Tickets from Inquiries and Issues: If a customer encounters a problem with their order, initiates a return, or sends an email regarding any issue, Zoho Desk automatically converts their communication into a support ticket,allowing your support team to address the customer's concerns promptly and effectively.
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Faster Issue Resolution: With all customer information and order details readily available on Zoho Desk, your support team can quickly resolve customer issues and provide exceptional service. This leads to improved customer satisfaction and loyalty. With Zoho Desk, your team can also track customer interactions and identify trends in customer dissatisfaction, allowing them to address any issues proactively.
Contact us today for a free consultation and see how Zoho Inventory and Amazon integration can benefit your business.
