WooCommerce logo
Zoho Desk logo

WooCommerce and Zoho Desk Integration

Empower your Zoho Desk agents to access all WooCommerce customers’ and their orders information (including Payment, Shipping) within Zoho Desk’s Tickets and Customers Module.

WooCommerce Extension for Zoho Desk

Is juggling between WooCommerce and Zoho Desk slowing down your customer service? Wouldn't it be easier to have all your customers and their orders information readily available in Zoho Desk?

That’s only possible with our WooCommerce Extension for Zoho Desk.

By using our extension, you can break down information silos between your online store (WooCommerce) and your helpdesk (Zoho Desk).By syncing order details directly into Zoho Desk tickets and customer modules, your support agents can provide faster, more contextual support without switching between platforms.

This eliminates the need for back-and-forth communication and manual data entry, resulting in faster issue resolution, improved agent efficiency, and the ability for agents to provide faster and more contextual support, ultimately leading to a more positive customer experience.

But wait, there's more! You can empower your support team to initiate a partial or full refund directly from Zoho Desk.This eliminates the need to involve multiple teams and simplifies the refund process for both you and your customers.This improves customer satisfaction, as customers receive more timely and accurate responses.

Key Features

  • Automatically syncs customer order, payment, and shipment data from WooCommerce to Zoho Desk.
  • Automatically create tickets in Zoho Desk when customers send emails to your support email address.
  • View a list of customer orders directly on the ticket details page and customer record page via Zoho Desk's eWidget.
  • Support Agents can track the shipment status of orders within Zoho Desk, providing visibility into the delivery process.
  • Effortlessly link ticket to specific WooCommerce order on the ticket and customer record details page for quicker resolution.
  • Empower your support agents to initiate partial or full refunds directly from Zoho Desk, resolving customer concerns swiftly.

Frustrated with switching between WooCommerce and Zoho Desk platforms to resolve customer issues?

Hereafter, you don’t have to!

Benefits of using WooCommerce Extension for Zoho Desk

Integrating WooCommerce with Zoho Desk based on the ability to sync and view customer order, payment, and shipment information within Zoho Desk tickets and customer modules offers several benefits:

Overall, Integrating WooCommerce with Zoho Desk can significantly enhance your customer support operations, improve agent efficiency, and ultimately lead to a more positive customer experience.

Wanna know how our WooCommerce extension works within Zoho Desk in real-time?

See how WooCommerce and Zoho Desk Integration Integration Works

By integrating WooCommerce with Zoho Desk, you can streamline your customer support operations, improve agent efficiency, and ultimately deliver exceptional customer experiences every time.

View WooCommerce Orders within Zoho Desk's Tickets

Automated Ticket Creation for Order Issue in Zoho Desk

No more manually creating tickets in Zoho Desk for every WooCommerce order! Whenever a new order is placed in your WooCommerce store, a ticket is automatically created in Zoho Desk with all the relevant customer and order details, such as Customer Information, Order ID (Admins can click this to get redirected to the order details page in WooCommerce), Order Status, Order Total Value, shipping address, billing address, and Order note.This eliminates the need for manual ticket creation, saves agents valuable time, and ensures all customer inquiries related to their WooCommerce orders are captured and addressed promptly within Zoho Desk.

View WooCommerce Order Information within Ticket and Customer Record Page of Zoho Desk

Our extension brings all your WooCommerce order information directly into the Zoho Desk Tickets and Customers module. Imagine this: you open a support ticket and see a complete breakdown of the customer's order right there, including what they purchased, how much they paid, and even any notes they left at checkout. You can track customer orders, allowing you to quickly identify any issues that may arise. Additionally, this data is available in real time, so your support agents can act on it instantly and efficiently.

This eliminates manual data entry and gives you all the context your support personnel need to resolve issues quickly and efficiently.

View WooCommerce Order Information within Ticket and Customer Record Page of Zoho Desk
Pin wocommerce order within Zoho Desk's Tickets or Customers record detail page

Faster Issue Resolution with Pinned Orders:

Our extension enables you to prioritize specific WooCommerce orders within Zoho Desk's Tickets or Customers record detail page, expediting customer inquiries resolution. Upon opening a ticket, a comprehensive list of the customer's WooCommerce orders is displayed within the eWidget. Support agents can then quickly link the ticket to the relevant order, pinning it for easy reference. This ensures agents have all the critical context about the order details are readily available, allowing them to address customer concerns faster and more efficiently.

This also reduces customer wait times, as agents don't need to spend as much time searching for the customer's order history. This creates a positive customer experience, as customers feel heard and their concerns are addressed quickly.

Simplified Refund Process directly from Zoho Desk

Our extension simplifies the refund process by enabling your agents to initiate refunds (partial or full refund) directly from the Zoho Desk. With all order details readily available within Zoho Desk tickets, your agents can quickly assess customer refund requests. They can easily reference the order and communicate effectively with the customer throughout the process.

Agents can also track the progress of customer refunds in real-time, ensuring that all refunds are completed on time.This simplifies the refund process for both customers and agents. As a result, customers can be assured of timely refunds and improved customer satisfaction.

Refund order amount to customers from Zoho Desk

Woocommerce - Zoho Desk Integration HelpDoc

Need any help with setting up and configuring the WooCommerce extension in your Zoho Desk account? Refer to the help doc for detailed instructions.


Integrating wooCommerce and Zoho Desk has never been easy!

Our Zoho Integration Expert will help you to set up this WooCommerce extension in your Zoho desk account efficiently. We've got your back.

Talk to Zoho Expert
Talk to Zoho Expert

Integrating WooCommerce and Zoho Desk has never been easy!

Our Zoho Creator developers will help you to set up this WooCommerce extension in your Zoho Desk account efficiently. We've got your back.