WooCommerce Extension for Zoho Desk
Is juggling between WooCommerce and Zoho Desk slowing down your customer service? Wouldn't it be easier to have all your customers and their orders information readily available in Zoho Desk?
That’s only possible with our WooCommerce Extension for Zoho Desk.
By using our extension, you can break down information silos between your online store (WooCommerce) and your helpdesk (Zoho Desk).By syncing order details directly into Zoho Desk tickets and customer modules, your support agents can provide faster, more contextual support without switching between platforms.
This eliminates the need for back-and-forth communication and manual data entry, resulting in faster issue resolution, improved agent efficiency, and the ability for agents to provide faster and more contextual support, ultimately leading to a more positive customer experience.
But wait, there's more! You can empower your support team to initiate a partial or full refund directly from Zoho Desk.This eliminates the need to involve multiple teams and simplifies the refund process for both you and your customers.This improves customer satisfaction, as customers receive more timely and accurate responses.
Key Features
- Automatically syncs customer order, payment, and shipment data from WooCommerce to Zoho Desk.
- Automatically create tickets in Zoho Desk when customers send emails to your support email address.
- View a list of customer orders directly on the ticket details page and customer record page via Zoho Desk's eWidget.
- Support Agents can track the shipment status of orders within Zoho Desk, providing visibility into the delivery process.
- Effortlessly link ticket to specific WooCommerce order on the ticket and customer record details page for quicker resolution.
- Empower your support agents to initiate partial or full refunds directly from Zoho Desk, resolving customer concerns swiftly.
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