BigCommerce Extension for Zoho Desk

See how BigCommerce and Zoho Desk Integration Works

Take your customer service to the next level. Zoho Desk and BigCommerce integration equip agents with real-time order details to identify and address customer issues, such as order status, shipping updates, and product availability. This leads to faster resolutions, improved customer satisfaction, and provides superior support in every interaction.

Bigcommerce order listed in Zoho desk Tickets

Automate Ticket Creation for Order Issues in Zoho Desk

For BigCommerce order-related issues, you don't have to create tickets manually on the Zoho desk. Whenever a customer sends an email to your support address regarding an issue related to their order, our extension automatically creates a ticket in the Zoho Desk. Each ticket captures all the crucial customer and order details your agents need, including:

Customer Information: Name, email, contact details (if available)
Order Details:
- Order ID (clickable link to access the order details page in BigCommerce)
- Order Status (e.g., Processing, Shipped)
- Order Total
- Shipping Address
- Billing Address
- Order Notes (if any)
By automating the ticket creation process, it saves your agents valuable time, allowing them to focus on providing exceptional customer support rather than administrative tasks.

View BigCommerce order info within Zoho Desk tickets and customer records.

Our BigCommerce extension for Zoho Desk puts your order information right where you need it - within the Zoho Desk Tickets and Customers module. Having real-time order information at their fingertips enables support agents to provide faster and more accurate assistance to customers. They can access details about the customer's purchase, including products, pricing, shipment, and any special instructions or notes. This real-time data empowers your support agents to identify and resolve order-related issues swiftly and efficiently and provides all the context needed for exceptional customer service.

BigCommerce order information viewed in Zoho Desk

Pin BigCommerce oder in Zoho desk Tickets

Get Issues Resolved Quicker with Pinned Orders

Our extension lets you prioritize customer inquiries by linking them directly to specific BigCommerce orders within the ticket or customer record. No more hunting for order details – a complete list of customers' order history is displayed automatically in the eWidget. Support agents can then link the ticket to the relevant order, pinning it for easy reference. This ensures all crucial order details are readily available, empowering your agents to resolve customer issues faster and more efficiently. The result? By eliminating time spent searching for order history, your agents can address customer concerns promptly, resulting in reduced wait times. This in turn builds customer loyalty, as customers feel their issues are being taken seriously and addressed promptly.

Empower Agents to Issue Refunds from Zoho Desk

Our extension streamlines the refund procedure by empowering your agents to initiate refunds (whether partial or full) directly from the Zoho Desk. With all order details readily accessible within Zoho Desk tickets, your agents can swiftly evaluate customer refund requests. They can easily reference the order and communicate efficiently with the customer throughout the process. Instantly evaluating customer refund requests leads to faster resolutions and reduces customer frustration. It also improves agent productivity as they can handle more refund requests in a shorter amount of time, resulting in improved customer satisfaction.

Initiate BigCommerce Refund Order Amount from Zoho Desk

BigCommerce and Zoho Desk Integration

Provide agents real-time access to BigCommerce customer & order data (including payment & shipping) within Zoho Desk’s Tickets & Customers module for faster resolution of issues.